Privacy policy

Last updated: January 2026

This Privacy Policy describes how VIRTURA PLAY LIMITED (“Skinstrikes”, “we”, “our”, “us”) collects, uses, and shares information about you when you use our website, log in via Steam or buy digital items on our online store.

By using Skinstrikes, you consent to the collection and use of your information as described here.

Information We Collect

Personal information you provide to us when creating an account, topping up Wallet Balance, or making transactions may include:

First name(s) and last name
Date of birth
Address
Phone number
Email address
Payment instrument details (cardholder data, billing information, etc.)

Information we receive from Steam when you log in:

Your Steam ID and profile data (public information only)
Steam inventory data required to enable trades and item listings

Automatically collected information:

IP address
Browser type and version
Device type and operating system
Geographical location (approximate, based on IP)
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

Operate the Skinstrikes online store, including account creation and login via Steam
Process Wallet Balance top-ups and purchases
Facilitate transfers of Digital Items to your user account
Carry out fraud prevention and risk management
Communicate with you about orders, disputes, and customer support
Enforce our Terms & Conditions

With your consent (opt-in), we may also use your information to:

Send you marketing communications about promotions and platform updates

We use non-personal and technical information to:

Improve the performance and functionality of the platform
Analyze user behaviour and usage trends
Support advertising and marketing (in aggregate, non-identifiable form)

Legal Bases for Processing (UK GDPR)

We process your personal data only where a legal basis applies:

Contract: To deliver the services you request (e.g. transactions, wallet, Steam login)
Legal obligation: To comply with financial, AML, and tax regulations
Consent: For optional marketing communications
Legitimate interests: To improve services, prevent fraud, and maintain platform security

How We Share Your Information

We do not sell your personal information. We may share data with:

Service providers who process payments, support hosting, or provide fraud prevention
Steam/Valve systems to enable authentication and item transfers
Law enforcement and regulators when required by law or to protect legal rights
Dispute resolution providers if you raise a complaint or chargeback

Non-personal, aggregated data may be shared with partners for analytics and marketing.

Payment Information

Skinstrikes does not process or store payment card details directly. When you make a payment or top up your Wallet Balance, your payment information is provided to our third-party payment service providers (PSPs) who are responsible for handling the transaction. These PSPs process your data in compliance with PSD2 and apply Strong Customer Authentication (SCA) to protect your payment and prevent fraud. We only receive confirmation of successful or failed transactions; we never have access to your full cardholder data.

How We Protect Your Information

We apply technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have rights to:

Access a copy of your personal data
Correct inaccurate data
Request deletion of your data (where legally possible)
Restrict or object to certain processing
Request portability of your data
Withdraw consent to marketing at any time

Requests may be sent to support@skinstrikes.com.

Data Retention

We retain personal data for as long as necessary to:

Provide the Services
Comply with legal, tax, and regulatory obligations
Resolve disputes and enforce agreements

Your Choices

You may decline to provide certain information, but this may limit your ability to use Skinstrikes.
You can opt out of marketing emails by clicking “unsubscribe” in any email we send.
You may manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify you by email or by posting a notice on our website. Continued use after updates constitutes acceptance.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

VIRTURA PLAY LIMITED

50 Princes Street, Ipswich, England, IP1 1RJ

Email: support@skinstrikes.com