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Last updated: September 2025
This Privacy Policy describes how VIRTURA PLAY LIMITED (“Skinstrikes”, “we”, “our”, “us”) collects, uses, and shares information about you when you use our website, log in via Steam, or buy and sell digital items on our marketplace.
By using Skinstrikes, you consent to the collection and use of your information as described here.
Personal information you provide to us when creating an account, topping up Wallet Balance, or making transactions may include:
– First name(s) and last name
– Date of birth
– Address
– Phone number
– Email address
– Payment instrument details (cardholder data, billing information, etc.)
– Details of identity document (for KYC/AML checks if withdrawals are offered)
Information we receive from Steam when you log in:
– Your Steam ID and profile data (public information only)
– Steam inventory data required to enable trades and item listings
Automatically collected information:
– IP address
– Browser type and version
– Device type and operating system
– Geographical location (approximate, based on IP)
– Cookies and similar tracking technologies
We use your personal information to:
– Operate the Skinstrikes marketplace, including account creation and login via Steam
– Process Wallet Balance top-ups, sales, and purchases
– Facilitate transfers of Digital Items between users
– Carry out fraud prevention, risk management, and KYC/AML checks for withdrawals
– Communicate with you about orders, disputes, and customer support
– Enforce our Terms & Conditions
With your consent (opt-in), we may also use your information to:
– Send you marketing communications about promotions and platform updates
We use non-personal and technical information to:
– Improve the performance and functionality of the platform
– Analyze user behaviour and usage trends
– Support advertising and marketing (in aggregate, non-identifiable form)
We process your personal data only where a legal basis applies:
– Contract: To deliver the services you request (e.g. transactions, wallet, Steam login)
– Legal obligation: To comply with financial, AML, and tax regulations
– Consent: For optional marketing communications
– Legitimate interests: To improve services, prevent fraud, and maintain platform security
We do not sell your personal information. We may share data with:
– Service providers who process payments, support hosting, or provide fraud prevention
– Steam/Valve systems to enable authentication and item transfers
– Law enforcement and regulators when required by law or to protect legal rights
– Dispute resolution providers if you raise a complaint or chargeback
Non-personal, aggregated data may be shared with partners for analytics and marketing.
Payment Information
Skinstrikes does not process or store payment card details directly. When you make a payment or top up your Wallet Balance, your payment information is provided to our third-party payment service providers (PSPs) who are responsible for handling the transaction.
These PSPs process your data in compliance with PSD2 and apply Strong Customer Authentication (SCA) to protect your payment and prevent fraud. We only receive confirmation of successful or failed transactions; we never have access to your full cardholder data.
We apply technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Under UK GDPR, you have rights to:
– Access a copy of your personal data
– Correct inaccurate data
– Request deletion of your data (where legally possible)
– Restrict or object to certain processing
– Request portability of your data
– Withdraw consent to marketing at any time
– Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Requests may be sent to support@skinstrikes.com.
We retain personal data for as long as necessary to:
– Provide the Services
– Comply with legal, tax, and regulatory obligations (including AML/KYC record-keeping)
– Resolve disputes and enforce agreements
– You may decline to provide certain information, but this may limit your ability to use Skinstrikes.
– You can opt out of marketing emails by clicking “unsubscribe” in any email we send.
– You may manage cookie preferences through your browser settings.
We may update this Privacy Policy periodically. If material changes are made, we will notify you by email or by posting a notice on our website. Continued use after updates constitutes acceptance.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
VIRTURA PLAY LIMITED
50 Princes Street, Ipswich, England, IP1 1RJ
Email: support@skinstrikes.com